Shipping & Returns

Luxury Service, Seamless Experience

Every order is packed with care to ensure your products arrive beautifully and safely. Below you’ll find our simple, client-first policies.

Shipping

Processing Time: Orders ship within 1-2 business days (Mon–Fri, excluding holidays).
Shipping Rates (U.S.):
- Free Standard Shipping on orders $75+.
- Flat-rate standard shipping for orders under $75 (shown at checkout).
- Expedited options available at checkout.
Order Tracking: You’ll receive a tracking email as soon as your order ships.
Address Changes: If you need to update your address, email customersupport@dkbeaute.com as soon as possible. We’ll do our best, but we can’t modify orders that have already shipped.
International: Currently U.S. shipping only. (If/when we expand, duties/taxes are the recipient’s responsibility.)

Marked Delivered but Not Received:
1. Check with household members/neighbors and around the delivery area.
2. Wait 24 hours (carriers sometimes scan early).
3. Email customerservice@dkbeaute.com—we’ll help you open a carrier inquiry.
Damaged/Incorrect Items: Contact us within 7 days of delivery with photos of the packaging and item. We’ll make it right.

We want you to love everything you order. If something isn’t perfect:

Return Window: 14 days from delivery.
Condition: Items must be unused, unopened, and in original packaging.
Start a Return: Email customersupport@dkbeaute.com with your order number and item(s).
Fees: Return shipping costs are the customer’s responsibility unless we made an error or the item arrived damaged.
Refunds: Issued to the original payment method within 5–10 business days after we receive and inspect your return.
Exchanges: When available, we can exchange for the same item or issue store credit.
Gifts: Returns for gift orders can be issued as store credit to the recipient.

Opened or used products, items without original packaging, gift cards, and promotional/free items are final sale and non-returnable for hygiene and safety.